Q1. Can I have a sample order?
A: Yes, we welcome sample orders to test and verify the product quality.
Q2. What is the lead time for orders?
A: The lead time for sample orders is 3-5 days, while bulk mass production orders take 15-30 days.
Q3. Do you have a Minimum Order Quantity (MOQ)?
A: We offer low MOQ requirements, and a 1pc sample is available for testing.
Q4. What are the payment terms and methods?
A: We require a 30% deposit with the 70% balance payable prior to delivery. Accepted payment methods include T/T, PayPal, Western Union, Online Payments, Visa, L/C, and Trade Assurance.
Q5. What guarantee or warranty do you offer?
A: All products come with a 5-year warranty alongside free, professional after-sales service.
Q6. How is quality control handled, specifically with aging tests?
A: Every finished lighting fixture undergoes a minimum 24-hour aging test. For initial orders, the testing period is extended to 48 hours. Proper aging processes are strictly enforced to eliminate any risk of early field failures.
GAF Energy
