Frequently Asked Questions
Q
What are the key specifications and differences between the 5KW, 10KW, and 15KW models?
All models use premium LiFePO4 batteries with a 12.8V system voltage. The key difference is the power output (KW) and energy capacity (KWh). A higher KW rating can power more appliances simultaneously, and a higher KWh capacity provides longer backup time. A detailed specification sheet is available to help choose the best model based on specific load requirements and backup time needs.
Q
Is this energy storage system compatible with my existing solar panels and inverter?
Our wall-mounted energy storage system is a DC-coupled unit, typically requiring a compatible hybrid inverter or a specific charge controller for integration with solar panels. Please provide the inverter's brand and model, and the technical team will verify compatibility.
Q
How do you ensure product quality and safety?
Quality and safety are top priorities. Our products are equipped with a built-in BMS (Battery Management System) for protection against overcharge, over-discharge, short circuit, and overheating. Additionally, they have passed strict tests and hold international certifications such as CE, IEC, and FCC.
Q
What is the warranty policy for this battery?
We offer a 5-year limited warranty on our LiFePO4 batteries. The warranty covers defects in materials and workmanship, and guarantees a minimum of 80% capacity retention at the end of the warranty period under normal use.
Q
What should I do if there is a technical problem with the product?
Online technical support is available. For minor issues, guidance can be provided through remote troubleshooting. If a hardware component needs replacement, the necessary parts will be shipped promptly under the warranty terms.