Q1: Are you a manufacturer or just a trading company?
A1: We are a leading manufacturer specializing in battery production, and we excel in providing total solar energy system solutions.
Q2: What is your typical lead time for orders?
A2: We ensure prompt delivery, with a standard lead time of 15 to 45 days.
Q3: What is the duration of the warranty for your products?
A3: We offer an extensive warranty period for our batteries, ranging from 5 to 10 years.
Q4: Can you describe the level of your technical support?
A4: We provide lifelong online technical support via multiple platforms. In the event of any issues arising after delivery, we are fully prepared to offer immediate assistance through video conferencing and, when necessary, dispatch our engineers overseas to provide on-site support to our clients.
Q5: Is it possible to get a sample, and is it free of charge?
A5: While a sample is subject to a fee, we guarantee to refund the cost upon the placement of a subsequent bulk order.
Q6: Do you offer OEM/ODM support?
A6: Absolutely, we specialize in offering customized OEM/ODM services tailored to our partners' needs.
GAF Energy
