Q:
How long is the delivery time of your products?
The delivery time varies for different products. It takes about 7 days for in-stock products and 30 days for out-of-stock products.
Q:
Since the products are high-capacity batteries, how do you ship the goods?
We have overseas warehouses in Germany, the United States, and Japan. In-stock products can be directly shipped to you.
Q:
What certifications have your products obtained?
Most of our portable power station have obtained CE, FCC, UL, and RoHS certifications, which can meet the import requirements of most countries.
Q:
How long is the warranty and how are quality issues handled?
Our warranty period is 2+3 years. Customers can send the products to our repair center. If the damage is not caused by human factors, we will provide free repair services.
Q:
Can your equipment power refrigerators, coffee makers, and electric kettles?
Please read the product manual carefully for details. As long as the non-inductive load does not exceed our rated load.
Q:
Does your portable power station have UPS function?
The UPS response time of our products is within 0.01 seconds.