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Note: The battery pack is a customized product, please contact us before placing an order, we need to confirm more parameters and calculate the shipping cost.
⚠️ DIY Battery Pack Assembly Reminder
DIY battery pack must get the cells balanced (same voltage) before assembly. Later if there happens don't know how to assembled or wrong assembly is not accepted refund. Professionals will detected voltage/resistance/appearance and other issues before every shipment, we can only ensure that the single battery is good, when arrival you can test the cells within 15 days, after that means batteries have no problem, does not provide return nor refund. If you found problems you can contact us for return or refund. Battery can only be unused (the electrode intact, no welding, no wear, the appearance good) to provide return. Any return behavior buyers need to be responsible for shipping fee.
1. Warranty Period: 5 years (from the date of successful delivery). If the single battery capacity is less than 80% of the initial capacity, take the test pictures or video to us, we will replace it or give a satisfied solution.
2. Shipping Loss or Damage: Please contact us first, then send us the picture or video to check. In case of loss of cargo or if the battery is damaged and cannot be used (or there is a greater risk of use), we will communicate with the buyer to resend, replace, or refund the product cost. If the buyer sends back the cells to the seller, the buyer should pay for the shipping cost.
3. Situations NOT Providing Return or Refund:
• A. After the assembly or assembly process, if any problem happens, such as the protection board connected to the wrong wire leading to battery damage, charger failure, assembly errors, or unbalanced assembly, etc.
• B. For damage caused, such as battery bulge/welded, or battery pack without protection BMS caused by charging.
Tips:
* These products are prototype batteries without protection board, you need to purchase a matching one! You can check our shop and search BMS.
* Please consider before taking orders. Placing an order means you have agreed. Thank you for your cooperation!
Are the batteries Brand NEW?
Yes, they are brand new and have never been used. We can provide pictures and videos of the products before shipment to confirm.
Can you test each battery prior to shipping?
Yes, we will test all the battery voltage, internal resistance, and capacity before shipping.
What kind of packaging is used for the cells?
They come in secure packaging. Each cell is put into a thick PE foam or bag, and then placed into a 5-layer strong carton.
How can I place an order?
Usually, we accept online trade assurance orders. For RTS (Ready to Ship) products, if there is a clear shipping cost to your country, you can place the order and pay directly. Alternatively, you can provide your shipping information to our sales team, and they will create an online order for you.
How can I get more help with the order?
You can chat with our sales online or send an inquiry email, and we will respond to you as soon as possible.
Does the battery have bus bars and bolts?
Yes, the price includes bus bars and bolts. One battery cell will come with one set of bus bars and bolts (for example, if you buy 4 batteries, we will send 4 battery cells with 4 bus bars and 8 bolts).
GAF Energy
